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The Way to Respond to Hard Feedback

You feel misunderstood. You feel defensive. Your voice is quavering. Your pulse is racing. Your palms are sweaty. You feel an urge to fight, to convince the other person that they are wrong. Or to take flight: to simply to […]

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Don’t Give Feedback Until You Read This

It’s time for a difficult conversation with a colleague or employee. A project just finished and didn’t go as anyone had hoped. You are dreading raising it directly. You are worried about how he or she will respond.  So you […]

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Three Steps for a Feedback Culture

Many things stand in the way of creating a culture conducive to giving and receiving feedback. Sometimes, these challenges seem so insurmountable that we stop trying. We simply opt not to take the psychological and relational risk involved with these […]

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Beyond Engagement: Thrive At Work

A few years back, my friend Michael was a successful student here at Michigan Ross. With a winning personality, work experience at a top Internet company, and an advanced degree from a prestigious business school, Michael had his pick of […]

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